Shipping policy

Shipping Policy

Last Updated: October 23, 2026

At Rich Ridez, we're committed to getting your gear to you so you can get ready for your next ride. Please review our shipping policy for information about order processing, delivery times, and shipping updates.

Order Processing

Orders are processed after payment has been successfully received. Please allow [1–3 business days] for processing before your order ships.

Orders placed on weekends or holidays may take additional time to process. During busy periods, processing times may be longer than usual.

Shipping Rates and Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your shipping address, order details, and available shipping methods.

Estimated delivery times begin once your order has shipped and are not guaranteed. Delays may occur due to carrier issues, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Destinations

Rich Ridez ships to [list the countries or regions you currently serve]. Available shipping destinations and rates will be displayed during checkout.

If your location is not available at checkout, please contact us for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at [your customer service email]. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional charges may apply if a package must be reshipped due to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your order is delayed, appears lost, or arrives damaged, please contact us at [your customer service email] with your order number and any relevant details.

We will work with you and, where appropriate, the shipping carrier to help resolve the issue.

If your tracking information shows that your package was delivered but you have not received it, please check your delivery location and contact us for assistance.

Your rights under applicable consumer protection laws remain unaffected by this policy.

Returns and Exchanges

If you need to return or exchange an item, please review our Return Policy before sending anything back.

Return eligibility, return shipping costs, and refund procedures are subject to our Return Policy and applicable law. Please contact us before returning an item to receive instructions.